Remote Jobs 21Tech is offering a new opportunity for an SFS Customer Success Advocate. This remote position is perfect for individuals passionate about supporting business growth and improving customer experience within the financial services and digital payments sector. As a member of the SFS team, you will be responsible for providing support and risk mitigation to our client’s Sellers, ensuring they have a white-glove experience. This role demands effective problem-solving skills, the ability to handle customer inquiries, and a keen eye for detail to identify and address issues promptly Remote Jobs.
This position is a 6-month contract available to US residents, with an hourly rate of $26.69, plus paid holidays through Talent Table. The ideal candidate will have experience in customer-facing roles, preferably within a financial institution or payment provider, and a strong desire to help businesses thrive. If you are dedicated to enhancing customer experiences and enjoy working in a dynamic, fast-paced environment, this role could be a great fit for you Remote Jobs.
21Tech is looking for individuals who are excellent communicators, both written and verbal, and who can quickly adapt to new situations. The SFS Customer Success Advocate will collaborate with various teams to resolve issues, suggest improvements, and ensure compliance with BSA/AML duties. Ongoing training and a commitment to continuous improvement are essential for success in this role Remote Jobs.
21Tech Job Vacancies Opportunity
| Date Posted / Updated: | 2024-07-02 |
| Category / Sector: | Private |
| Education: | Relevant Experience |
| Vacancy Location: | Remote, USA |
| Organization: | 21Tech |
| Job Industry: | Financial Services |
| Job Type: | Full Time |
| Expected Last Date: | Coming Soon |
Job Vacancies
- SFS Customer Success Advocate
Job Vacancies Details
| Role Responsibilities | Skills |
| Solve customer inquiries via phone and email | Written and verbal communication skills |
| Understand escalation paths | 1+ years experience in financial institution |
| Answer questions about business documents | Experience in customer-facing roles |
| Maintain service level agreements | Adaptability in a fast-paced environment |
| Document and follow up on product issues | Organizational and analytical skills |
| Collaborate with other teams | Superb attention to detail |
| Participate in BSA/AML training | Time-management skills |
| Work in a remote environment | Bilingual in Spanish is a plus |
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Eligibility Criteria
| Criteria | Details |
| Experience | 1+ years in a financial institution or payment provider |
| Customer Service Experience | 1+ years |
| Skills | Excellent communication, organizational, and analytical skills |
| Adaptability | Ability to quickly adapt to new situations |
| Attention to Detail | Superb attention to detail |
| Language | Bilingual in Spanish is a plus but not required |
About 21Tech
21Tech is a leading provider of technology solutions and services, specializing in delivering high-quality support within the financial services and digital payments industry. With a commitment to innovation and excellence, 21Tech aims to help businesses grow by providing them with the necessary tools and resources to succeed. The company’s SFS team plays a crucial role in this mission by offering funding and support to clients’ Sellers, ensuring they have a seamless and efficient experience.
The organization is dedicated to fostering a collaborative and dynamic work environment where employees can thrive and develop their skills. By prioritizing customer satisfaction and continuously seeking ways to improve processes, policies, and products, 21Tech remains at the forefront of the industry, delivering unparalleled service and support to its clients Remote Jobs.
Contact Details
| Website URL | Online Apply |
| info@21tech.com | |
| Address | 21Tech Headquarters, USA |
How to Apply (Remote Jobs)
- Visit the 21Tech careers page on their official website.
- Search for the SFS Customer Success Advocate position.
- Prepare your resume and cover letter.
- Fill out the online application form.
FAQs
What is the hourly rate for the SFS Customer Success Advocate position?
The hourly rate for the SFS Customer Success Advocate position at 21Tech is $26.69. In addition to the hourly wage, this role includes paid holidays through Talent Table. As a W2 employee, you will also have certain protections and benefits typically associated with this employment status.
Is this position available to international applicants?
No, this position is not available to international applicants. The SFS Customer Success Advocate position is exclusively open to residents of the United States. Additionally, the role does not support H1B Visa status, so applicants must have the legal right to work in the US without visa sponsorship.
What is the contract duration for this role?
The contract duration for the SFS Customer Success Advocate position is 6 months. This temporary role is designed to provide support within a specific timeframe, with the possibility of extension based on performance and business needs. During this period, you will be expected to fully immerse yourself in the role and contribute to the success of the SFS team.