NHS Jobs, Are you an experienced Service Desk professional looking for a new challenge? South London and Maudsley NHS Foundation Trust is seeking a Digital Services Service Desk Team Supervisor to join their dynamic team. In this role, you will be responsible for supervising the Digital Services Service Desk function, managing day-to-day relationships with users, and providing empowerment and coaching to the IT Service Desk team. The post requires a high level of discretion, the ability to work unsupervised, and a proactive approach, as the post holder will be required to deputize for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service. The ideal candidate will have significant supervisory experience in an IT Service Desk environment, strong people management skills, and excellent communication skills in NHS Jobs.
The main duties of the post include day-to-day management and supervision for the provision of a robust Service Desk service meeting the needs of internal and external customers. The post holder will lead in the provision of customer support, interfacing, and maintaining business and supplier relationships. They will need to ensure up-to-date record-keeping, ensuring all data recorded is accurate and creates an audit trail. The post holder will also need to provide weekly reporting into the IT Operational Meeting and updates to the Digital Services Workspace Manager when required. Additionally, they will be responsible for supervising the IT Service Desk for day-to-day monitoring and KPI reporting, ensuring adherence to processes and policies for successful delivery by the team and for the service, and managing asset inventories and their component lifecycles NHS Jobs.
South London and Maudsley NHS Foundation Trust is a leading provider of mental health and community services in South London. They are committed to providing high-quality, patient-centered care, and they are proud to offer flexible working as part of their new ways of working. The Trust is located in Bromley, London, and offers a supportive and dynamic work environment. If you have the skills and experience required for this role and are looking for a new opportunity in a reputable organization, we encourage you to apply for NHS Jobs.
Digital Services Service Desk Team Supervisor Job Vacancies Opportunity
| Date Posted / Updated: | 12 June 2024 |
| Category / Sector: | Healthcare |
| Education: | Degree level or equivalent |
| Vacancy Location: | Bromley, London |
| Organization: | South London and Maudsley NHS Foundation Trust |
| Job Industry: | Healthcare |
| Job Type: | Full Time |
| Expected Last Date: | 23 June 2024 |
Job Vacancies
- Digital Services Service Desk Team Supervisor
Job Vacancies Detail
| Requirements |
| Educated to a degree level or equivalent |
| ITIL v3 |
| ITIL v3 Practitioner |
| ITIL v3 Foundation |
| Good working knowledge of Microsoft Office applications |
| Evidence of further professional development |
| Excellent customer service skills |
| Significant supervisory experience in an IT Service Desk |
| Strong people management skills |
| Good negotiation skills |
| Strong communication skills |
| Logical and reasoned approach to all work aspects |
| Ability to work under pressure to tight constraints |
| Demonstrate initiative and ability to take responsibility |
| Self-motivated with a strong work ethic and desire to progress |
| Excellent team skills and ability to work with all Trust individuals/teams and departments |
Related Job
NELFT Job Vacancies Opportunity
Eligibility Criteria
| Qualifications | Experience, Knowledge and Skills |
| Educated to a degree level | Significant supervisory in an IT Service Desk |
| ITIL v3 | Strong people management skills |
| ITIL v3 Practitioner | Good negotiation skills |
| ITIL v3 Foundation | Strong Communication skills |
| Excellent, precise written and verbal communication skills |
About South London and Maudsley NHS Foundation Trust
South London and Maudsley NHS Foundation Trust is a leading provider of mental health and community services in South London. Committed to delivering high-quality, patient-centered care, the Trust serves a diverse population with a wide range of mental health needs. With a focus on innovation and excellence, the Trust is dedicated to improving the mental health and well-being of individuals, families, and communities.
Located in Bromley, London, the Trust offers a supportive and dynamic work environment. Employees are encouraged to develop their skills and knowledge through continuous learning and development opportunities. The Trust is proud to offer flexible working arrangements, enabling employees to achieve a good work-life balance. Joining South London and Maudsley NHS Foundation Trust means being part of a team that is passionate about delivering the best possible care to those who need it most NHS Jobs.
Contact Details
| Website URL | Online Apply |
| Address | St Paul’s House, Edison Road, Bromley, BR2 0EP |
How to Apply (NHS Jobs)
- Visit the South London and Maudsley NHS Foundation Trust website to view the full job description and person specification
- Download and complete the application form
- Email your completed application form to recruitment@slam.nhs.uk
- Ensure your application reaches us by the closing date of 23 June 2024
- Shortlisted candidates will be contacted for an interview
- For more information, please contact the HR department on 020 3228 6000
FAQs
Is there scope for career progression within the Trust?
Yes, South London and Maudsley NHS Foundation Trust is committed to supporting the development and progression of its employees. There are various opportunities for career growth and development within the Trust.
Can I apply if I require current Skilled worker sponsorship to work in the UK?
Yes, applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website NHS Jobs.
How can I contact the HR department for more information?
For more information, please contact the HR department on 020 3228 6000 or email recruitment@slam.nhs.uk. Our team will be happy to assist you with any queries you may have regarding the application process or the role itself.